Participant and Organisation Documents
Links to key participant documents. Please email hello@buddiup.com.au if you would like to request a copy of any further policies and procedures.
Complaints and Feedback
We encourage your feedback to help us improve our services. You can provide feedback or complaints anonymously, in writing, online, or by speaking with a worker who can assist with a complaint form.
Email: hello@buddiup.com.au
Phone: 0447 906 907
Contact us directly through our webite portal: Contact Us Page
We welcome input on:
• Quality and consistency of services
• Support worker performance
• Effective supports and suggested improvements
• What you like or dislike about our services
All complaints are taken seriously, and you will not face any repercussions. Complaints can be made by you or someone on your behalf (e.g., an advocate, family member, or trusted person).] Anonymous complaints can be submitted through the Anonymous Complaints and Feedback Form provided during intake. You can also share feedback and ideas directly with management.
Complaint Resolution
Once a complaint is received, the Managing Director will investigate and notify you in writing with a resolution timeline. A resolution plan will be created, and you will have the opportunity to provide feedback. If you are unsatisfied with the outcome, you can escalate your complaint to:
• Commonwealth Ombudsman – Disability Services (1300 362 072 | ombudsman@ombudsman.gov.au | www.ombudsman.gov.au)
• NDIS Complaints (1800 800 110 | feedback@ndis.gov.au | www.ndis.gov.au/contact/feedback-and-complaints)